Job Description
The Receptionist is responsible for setting patients' positive expectations for the office visit by: greeting guests in a professional, friendly, and hospitable manner; appropriately handling incoming telephone calls in a timely manner; directing calls to appropriate associates, and providing general office support with a variety of clerical activities and related tasks as assigned. Must have excellent communication skills and present a professional image (both visually and over the phone). Tasks must be performed with accuracy, attention to detail, and within specified periods. Must be punctual and customer service oriented. Must support the policies and goals of PDS, and thus participate in the growth and future of the company.
ESSENTIAL FUNCTIONS:
To perform this job successfully, an individual must be able to perform each essential function satisfactorily with or without accommodation. The requirements listed below are representative, but not all inclusive, of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
1. Help ensure office success by getting patients into the office through excellent telephone skills.
2. Schedule appointments in accordance with Company policies.
3. Answer telephones in a thorough and timely manner.
4. Post charges and payments to patient accounts in accordance with Company policies.
5. Set up accounts and make charts for new patients.
6. Assist patients with completion of paperwork.
7. Coordinate front and back office patient flow and notify back office staff of each patient's arrival.
8. Confirm all patient appointments at least one day in advance.
9. Confirm hygiene appointments with patients one week in advance.
10. Check messages on the office's answering machine and return emergency calls.
11. Confirm receipt of lab cases one day prior to patient's scheduled appointment.
12. Maintain a clean and welcoming front office environment at all times.
13. Maintain an appropriate professional appearance and demeanor in accordance with Company policy.
14. Maintain strict compliance with State, Federal, and other pertinent laws or regulations, (e.g., OSHA, WC, Dental Board, HIPAA, ADA, FEHA, DOL, HR policies and practices).
15. Other duties as assigned.
Experience:
EXPERIENCE/TRAINING/EDUCATION
REQUIRED: Equivalent to high school diploma or general education degree (GED); or related experience and/or customer service training; or equivalent combination of education, training, and experience.
DESIRABLE: College degree or considerable coursework; or on-the-job training in the dental or insurance fields. Knowledge of QSI software applications.
KNOWLEDGE/SKILLS/ABILITIES:
Knowledge of QSI software applications and how to operate standard office equipment (e.g., telephones, copiers, facsimiles, calculators).
Ability to read and understand documents such as insurance forms, safety rules, operating and/or maintenance instructions, and procedural manuals.
Ability to respond to common inquiries from customers, staff, vendors, or other members of the business community.
Ability to draw valid conclusions, apply sound judgment in making decisions, and make decisions under pressure.
Ability to work with mathematical concepts such as addition, subtraction, multiplication, division, percentages, and ratios.
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