Hawaii Dental Service

Overview of Position:
• Captures and processes all types of dental claims.
• Demonstrates expert knowledge of processing rules and policies.
• Performs job functions in accordance with company and department productivity, quality and accountability standards.
• Works as a ‘team-player’, establishing effective working relationships with internal and external customers.
• Demonstrates Problem Solving/Critical Thinking skills appropriate to job level and task at hand. Utilizes appropriate system and applies processing rules as appropriate to the task being performed.
• Contacts appropriate internal and external information source outside the system to obtain information necessary to perform specific job task
• Assists Customer Service as required. Performs function as a ‘backup’ to Customer Service: answers calls when call volume is heavy. Demonstrates ‘customer responsiveness’ and ‘telephone professionalism’ skills.
• Assists in testing system enhancements and troubleshooting system.

COMPANY BENEFITS: HDS offers a wide range of benefits to employees including
• Health Insurance
• Dental Insurance
• Group Life Insurance and Accidental Death and Dismemberment
• Long Term Care Plan
• Long Term Disability Plan
• Matched 401(k) Plan
• Company Paid Defined Benefit Pension Plan
• Monthly Bus Pass
• Vacation and Sick Leave Benefits

Requirements Education: High School Diploma, post high school training in data processing, office management, business or related area preferred.

Experience: Minimum two years related clerical, data entry, accounting or claims processing experience, or an equivalent combination of education, experience and training. Dental office or dental claims processing experience preferred. Skills and Knowledge:
• Ability to do 10-key by touch and type 30 wpm.
• Attention to detail, a high level of accuracy, and willingness to own and follow-up with tasks.
• Ability to retain and apply knowledge of benefit plans, basic dental terminology, coordination of benefits, relevant databases. (HDS to provide training.)
• Ability to perform detailed research.
• Good oral communication skills.
• Ability to understand and operate PC, printers, electronic image scanner and microfilm projector.
• Ability to handle confidential information in compliance with HDS, State and County laws.
• Good written communications skills a plus.
• Ability to read and interpret x-rays a plus.

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